Privacy Policy
Privacy Policy
Last updated: August 15, 2025
CharmTails (“we,” “our,” or “us”) operates this online store and website, including all related content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). CharmTails is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our Services, make a purchase, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing, and disclosure of your personal information.
By using our Services, you agree that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include de-identified or anonymized information. Depending on how you use our Services, we may collect the following:
Contact details: name, billing/shipping address, phone number, email.
Payment details: credit/debit card information, payment confirmations, transaction details.
Account information: username, password, preferences, and settings.
Order details: products viewed, added to cart, purchased, returned, or exchanged.
Communications: details you share with us (e.g. customer support messages).
Device/browser data: IP address, browser type, operating system, and identifiers.
Usage information: activity on our website, including navigation and interactions.
How We Collect Personal Information
We collect personal information from:
Direct interactions: when you create an account, make a purchase, or contact us.
Automated technologies: cookies, device data, and browsing activity.
Service providers: when we use third parties (e.g. Shopify, shipping partners, payment processors).
Partners/third parties: for analytics, marketing, or advertising purposes.
How We Use Your Personal Information
We may use your information for purposes including:
To provide and improve our Services – fulfill orders, process payments, ship products, manage your account, and customize your shopping experience.
Marketing and advertising – send promotions via email or display ads relevant to your interests.
Security and fraud prevention – protect against fraud, unauthorized transactions, or illegal activity.
Customer support – respond to inquiries and provide effective assistance.
Legal obligations – comply with laws, regulations, and valid legal requests.
How We Share Personal Information
We may share your information in the following cases:
With Shopify – our store platform and hosting provider.
With service providers – payment processors, shipping companies, analytics tools, IT and customer support providers.
For marketing purposes – with partners that help us advertise responsibly.
With your consent – such as social media logins or integrations.
For legal reasons – if required by law or to protect our rights.
Business transfers – in the event of a sale, merger, or restructuring.
Relationship with Shopify
Our Services are hosted by Shopify. Data you provide will be shared with Shopify and may be processed outside of your country. Shopify may also use information about your activity across different merchants for analytics and advertising. To learn more, see the Shopify Privacy Policy
.
Children’s Data
CharmTails is not intended for children. We do not knowingly collect information from anyone under the age of majority in your jurisdiction. If you believe a child has shared personal information with us, please contact us to request deletion.
Data Security & Retention
We take reasonable steps to protect your data but cannot guarantee complete security. Please avoid sending sensitive information via unsecure channels.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights & Choices
Depending on where you live, you may have rights including:
Access to the personal information we hold about you.
Request deletion or correction of your personal information.
Request a copy of your information (portability).
Opt out of targeted advertising or data sharing.
Manage your communication preferences (unsubscribe from emails).
If you are in the UK or EU, you may also have rights to restrict or object to processing, and to withdraw consent where applicable.
Requests can be made by contacting us at charmtailsco@gmail.com
. We may need to verify your identity before processing your request.
International Data Transfers
Your information may be transferred and stored outside your home country, including to the U.S. and other jurisdictions, in compliance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
📧 Email: charmtailsco@gmail.com